Service Agreement

These Terms of Service (the “Terms”) govern website design and development services, website deployment and hosting setup, and the optional Website Care Plan provided by 1000488533 ONTARIO LTD., carrying on business as Rampfinity (“Rampfinity,” “we,” “us,” or “our”).

Canada and United States business customers

These Terms are intended for business customers located in Canada or the United States.

Business customers only. Our services are offered for business and commercial use, not for personal, family, or household use. By accepting these Terms, you represent that:

• you are acquiring the services for a business or other commercial organization;
• you have authority to bind the business identified on the applicable Order;
• the business has its principal place of business in Canada or the United States, unless we agree otherwise in writing; and
• you are not purchasing the services as an individual consumer for personal, family, or household purposes.

An “Order” means an invoice, proposal, checkout page, order form, statement of work, or other written confirmation describing the services, scope, price, currency, or special terms you purchase from us.

For Rampfinity’s standard sales flow, payment of the applicable Website Build invoice is the customer’s acceptance of the purchase, the applicable Order, these Terms, and the V1 Website described below. An invoice may also be accepted by another written or electronic method if Rampfinity expressly provides one.

We will preserve a commercially reasonable electronic record of the applicable Order, the version of these Terms presented with or incorporated into it, and the customer’s acceptance or payment record.

If an Order expressly conflicts with these Terms, the Order controls only for that specific conflict.

These Terms use Ontario law as the contractual governing law, but they do not exclude or waive any mandatory federal, state, provincial, territorial, or local law that legally applies and cannot be waived by contract.

1. Website Build Service

1.1 Pre-made sales preview — no customer obligation

Rampfinity’s sales model may involve creating a custom-branded website for a prospective business before the business agrees to buy anything. We may show that website through a preview link as part of our sales process (the “Preview Website”).

The prospective customer:

• does not owe Rampfinity anything merely because we created or showed a Preview Website;
• is not responsible for Rampfinity’s time, labour, design work, hosting cost, or other work performed before acceptance;
• has no obligation to purchase the Preview Website; and
• does not adopt, approve, authorize, or become responsible for the Preview Website merely by viewing it.

Until the applicable invoice is paid or another express written acceptance occurs, the Preview Website is a Rampfinity sales demonstration and is not the customer’s official website.

A Preview Website may contain placeholder, draft, publicly visible, customer-supplied, or other preliminary information and is not intended to be relied on as a final statement of the customer’s business, legal obligations, pricing, policies, services, or claims.

1.2 Payment = purchase and approval of the V1 Website

The customized, branded website shown to you during the sales process forms the starting version of the purchased website (the “V1 Website”).

When you pay the Website Build invoice:

1. you confirm that you want to purchase the V1 Website;
2. you approve the V1 Website as the agreed design and functional starting point for the project;
3. you accept the applicable Order and these Terms;
4. ownership rights in the Custom Deliverables transfer as described in Section 3; and
5. Rampfinity will proceed with the included post-payment V1 customization described below.

Payment does not mean that every draft word, image, price, business fact, legal statement, or placeholder in the Preview Website has been independently verified by you or by Rampfinity. You remain responsible for reviewing the website before it is launched on your business domain as described in Section 1.5.

1.3 Included post-payment V1 customization

After payment, the Website Build includes one initial customization phase to adapt the purchased V1 Website to your business before normal launch.

That phase may include substantial first-round changes reasonably needed to make the purchased website suitable for your business, including:

• replacing or adding your preferred photos;
• updating business information, services, service areas, prices, hours, team details, contact information, or other supplied content;
• changing text, headlines, calls to action, or page content;
• adjusting colours, branding details, imagery, layouts, sections, or the order of content;
• adding, removing, or restructuring reasonable sections within the general website purchased; and
• other reasonable website adjustments agreed during the initial launch customization.

The initial customization phase is intended to give you a finished version of the website you purchased. It is not an agreement for unlimited redevelopment or for a different product altogether.

Unless specifically included in the Order, the Website Build does not include a completely new application, e-commerce platform, customer portal, custom database, complex software integration, or other materially different functionality that was not part of the website presented and sold. If you request a materially different product or substantial new functionality, we will discuss scope and any additional price with you before doing chargeable work.

1.4 Standard items that may be included

Where applicable to the website and the Order, the Website Build may include:

• design and development of the website;
• the initial V1 customization described above;
• setup of hosting on a Cloudflare or Netlify account in your name, using the provider’s free plan where the website qualifies (see Section 5);
• connection of a domain that you own or control;
• basic technical and on-page search-engine setup such as page titles, metadata, sitemap, and robots configuration;
• where appropriate, an initial standard-form privacy policy and/or website terms template based on the website’s known features and information, strictly subject to Section 4.4; and
• an initial submission or indexing request to Google or another search engine where technically available.

A Website Build purchase does not require you to purchase the Website Care Plan or another recurring Rampfinity subscription unless the Order expressly says otherwise.

1.5 Your final review before launch

After the initial customization phase, you are responsible for reviewing the website carefully before launch or domain connection.

You must check, as applicable:

• business name and contact information;
• products and services;
• prices, promotions, warranties, guarantees, and offers;
• business hours and service areas;
• professional qualifications, certifications, licences, claims, reviews, and testimonials;
• photos, logos, trademarks, and other content;
• forms and the information they collect;
• legal-policy pages and disclosures; and
• any other information a visitor may rely on.

When you instruct us to publish the website, connect it to your business domain, or otherwise make the customized version your official website, you confirm that you have reviewed it and authorize that version to be used for your business.

Rampfinity is not responsible for an error, omission, claim, statement, price, photo, policy, or other content that you supplied, approved, failed to correct after a reasonable opportunity to review, or later changed yourself or through another person, except to the extent applicable law does not permit that responsibility to be excluded.

1.6 Ongoing changes after V1

The one-time Website Build does not include unlimited ongoing website changes after the initial V1 customization and launch.

If you purchase the Website Care Plan, additional qualifying website changes may be requested throughout the active Care Plan term as described in Section 7.

If you do not have an active Care Plan, later changes may be quoted separately.

1.7 Your cooperation

You agree to provide reasonably requested content, approvals, access, credentials, business information, and feedback needed for us to complete the website.

Delays caused by missing content, approvals, credentials, or instructions may delay launch. Rampfinity is not responsible for delays caused by information or access that you do not provide when reasonably requested.

2. Fees, invoices, taxes, currency, and cancellation

2.1 Website Build fee and currency

The Website Build price and currency are stated on the invoice or Order. A transaction may be charged in Canadian dollars (CAD) or United States dollars (USD) depending on the customer and the applicable Order.

Unless the Order expressly says otherwise, the Website Build fee is a one-time, non-recurring fee.

You must pay in the currency shown on the invoice. You are responsible for any bank, card, foreign-exchange, wire, intermediary, or conversion fees charged by your own financial institution or payment provider.

Unless expressly stated otherwise, prices do not include taxes.

For Canadian customers, we will charge GST/HST and any other applicable sales tax where we are legally required to collect it.

For United States customers, we will charge applicable state or local sales, transaction, or similar taxes where we are legally required to collect them. If a tax is legally payable by you but we are not required to collect it, you are responsible for reporting and paying it directly to the appropriate taxing authority.

Tax treatment may depend on the customer’s location, the nature of the service, and applicable registration or nexus rules. You agree to provide accurate business and billing information.

2.2 No charge for declining the preview

If you view a Preview Website and decide not to purchase it, you owe Rampfinity nothing for the Website Build unless you separately agreed in writing to a paid service.

You are not responsible for Rampfinity’s pre-sale design time or the cost of preparing the Preview Website.

2.3 Effect of paying the invoice

Once the Website Build invoice is paid:

• the Website Build purchase is accepted;
• the V1 Website is approved as the purchased starting website;
• ownership transfers as described in Section 3;
• Rampfinity begins or continues the included initial customization phase; and
• the Website Build fee is earned for the purchased website and included initial customization.

Because the website has been specifically prepared and branded for the customer and ownership transfers upon payment, the Website Build fee is non-cancellable and non-refundable after payment, except where Rampfinity expressly agrees otherwise in writing or where applicable law requires otherwise.

If you decide not to continue with customization after payment, you may request the transferable website files then existing, subject to Section 3. You still own the Custom Deliverables transferred to you, and stopping the project does not create a refund right.

2.4 Chargebacks and payment disputes

If you believe an invoice was charged in error, you agree to contact Rampfinity promptly at kat@rampfinity.com so we have a reasonable opportunity to investigate.

Nothing in this section prevents a payment-card right that applicable law or card-network rules do not permit you to waive. Fraudulent or knowingly false chargebacks may be disputed using the Order, acceptance record, delivery records, communications, and other evidence of the transaction.

3. Ownership and intellectual property

3.1 Your materials remain yours

You keep all rights you already have in logos, trademarks, photos, videos, text, business information, product information, and other materials you provide to us (“Client Materials”).

You give us a limited licence to use, reproduce, resize, edit, format, and otherwise process Client Materials only as reasonably necessary to perform the services and support the website.

3.2 You own the custom website deliverables when you pay

When cleared payment for the applicable Website Build is received, we assign to you our rights in the custom website design, custom code, and original content created specifically for your website as part of the paid scope (“Custom Deliverables”), subject to Sections 3.3 and 3.4.

This transfer occurs when payment is received, even if the included post-payment V1 customization has not yet been completed.

You may host, copy, modify, migrate, give the Custom Deliverables to another developer, or otherwise use them without needing further permission from Rampfinity.

Any later Custom Deliverables created by Rampfinity as part of the included initial customization or paid Care Plan become yours when created, provided all amounts then due for the applicable service have been paid.

3.3 Rampfinity background materials

We may use pre-existing or reusable tools, templates, components, libraries, workflows, know-how, utilities, design systems, code patterns, or other materials that were not created specifically for you (“Rampfinity Materials”).

Rampfinity Materials remain ours. To the extent Rampfinity Materials are embedded in your delivered website and are necessary to use it, we grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use, copy, modify, and have others modify those embedded materials as part of your website.

Nothing in these Terms prevents us from using our general skills, ideas, know-how, non-confidential techniques, or reusable materials for other customers.

3.4 Third-party and open-source materials

Websites commonly use third-party or open-source software, fonts, libraries, icons, stock media, embeds, APIs, services, or other materials (“Third-Party Materials”).

Third-Party Materials remain subject to their own licences and terms. We cannot transfer ownership of rights that belong to somebody else.

Where a third-party licence requires attribution, limits redistribution, restricts modification, or imposes another condition, that third-party licence controls for the affected material.

3.5 AI-assisted and technology-assisted creation

Rampfinity may use software tools, including generative-AI or AI-assisted tools, to help create or refine website code, layouts, copy, graphics, images, or other project materials.

To the extent Rampfinity has transferable rights in AI-assisted material created specifically for your paid project, those rights are included with the Custom Deliverables.

Because intellectual-property treatment of AI-generated material can vary by jurisdiction and by the applicable tool or source, Rampfinity does not guarantee that AI-assisted material:

• is eligible for copyright, trademark, or other intellectual-property protection;
• is unique or exclusive to you;
• has never produced or will never produce similar output for another person; or
• is free from every possible third-party claim.

You remain responsible for reviewing final customer-facing content and telling us if you want a particular item replaced before launch.

3.6 Website copy and sourced content

Original copy or media that we create specifically for you as part of the paid scope is treated as a Custom Deliverable, subject to Sections 3.4 and 3.5.

Content obtained from a third-party source remains subject to the source’s applicable licence. We do not represent that third-party content is owned outright by you.

3.7 Website export

After full payment, you may request a copy of the Custom Deliverables and other transferable website files then in our possession. We will normally provide them within five (5) business days.

An export does not include:

• our internal credentials, internal business systems, private repositories unrelated to your website, or other customers’ information;
• Third-Party Materials that we are legally or contractually prohibited from redistributing; or
• third-party accounts that are not transferable.

3.8 Portfolio use

Unless you ask us in writing not to, we may identify your business as a Rampfinity customer and display a link, screenshot, or non-confidential description of the completed public website in our portfolio, proposals, website, and marketing materials.

4. Your content, instructions, legal pages, and legal responsibilities

4.1 You are responsible for your business and website use

Rampfinity provides website design, development, deployment, and related maintenance services. We do not operate your business, sell your products or services, make your business decisions, or assume responsibility for what you do with the website.

Once you purchase the website, you are responsible for how the website is used and for the business conducted through or promoted by it.

Rampfinity has no duty to investigate, verify, approve, monitor, supervise, or continuously review your business activities or website content for legal compliance.

4.2 Rights to materials and instructions you provide

You represent and warrant that you have the rights, permissions, licences, and authority needed for us to use the logos, trademarks, photos, videos, text, reviews, testimonials, business information, product information, and other materials or instructions you provide.

You must not provide, request, publish, or instruct us to use content or functionality that:

• infringes intellectual-property, privacy, publicity, confidentiality, or other rights;
• is unlawful, fraudulent, deceptive, defamatory, threatening, or misleading;
• impersonates another person or business without authorization;
• facilitates phishing, scams, malware, unauthorized access, or other harmful conduct;
• violates applicable advertising, privacy, consumer-protection, professional, licensing, or industry requirements; or
• otherwise violates applicable law or a binding third-party provider rule.

4.3 Accuracy of website content and business claims

You are solely responsible for verifying the truth, accuracy, completeness, legality, and support for information about your business, products, services, pricing, reviews, testimonials, certifications, licences, warranties, promotions, performance claims, environmental claims, professional qualifications, and other statements shown on the website.

Rampfinity may use information that you provide or that appears in preliminary materials during the website-building process, but we are not your auditor, lawyer, regulator, accountant, compliance officer, or fact checker.

You must correct information that is inaccurate, incomplete, outdated, or misleading.

4.4 Standard privacy-policy and terms templates for your website

As a convenience, Rampfinity may provide or place on your website a standard-form privacy policy, website terms and conditions, disclaimer, or similar legal-page template based on:

• the visible features of the website;
• the forms, analytics, cookies, or integrations we know are being used;
• information you provide to us; and
• common provisions for websites of a similar type.

These legal-page templates are provided only as a starting point and convenience.

Rampfinity is not a law firm and does not provide legal advice. We do not represent, warrant, certify, or guarantee that a template:

• is legally required;
• is legally sufficient;
• accurately describes every aspect of your actual business practices;
• satisfies the laws of every country, U.S. state, Canadian province or territory, or municipality;
• satisfies a regulated industry’s special requirements;
• remains compliant when laws or your business practices change; or
• will protect you from a complaint, investigation, fine, lawsuit, or other legal consequence.

You are responsible for reading and verifying every legal page before launch and for ensuring that it accurately describes what your business actually does.

For example, if a form collects personal information, a template may describe the website’s known technical collection and processing based on the information available to us. You remain responsible for confirming what information your business collects, how you use it, who receives it, how long it is kept, what marketing you send, and what privacy rights or notices apply.

You should have a qualified lawyer review your website, privacy policy, terms, disclaimers, regulated-industry disclosures, and other legal requirements if you require legal assurance.

You are responsible for updating legal pages when your practices, vendors, integrations, products, services, or applicable laws change.

4.5 Laws and industry rules

You are responsible for the laws and industry rules that apply to your business and to how you use the website, including, where applicable:

• privacy and data-protection requirements;
• cookie, analytics, tracking, and consent requirements;
• email and text-message marketing;
• advertising and promotional claims;
• accessibility requirements;
• professional licensing and regulated-industry rules;
• health, financial, legal, children’s-data, or other sector-specific requirements;
• consumer disclosures;
• e-commerce, tax, payment, refund, shipping, and subscription rules; and
• jurisdiction-specific policies, notices, disclosures, registrations, or licences.

Unless an Order expressly says otherwise, compliance analysis, legal review, privacy consulting, accessibility certification, regulatory advice, and legal drafting are outside Rampfinity’s scope.

4.6 Illegal, abusive, or unauthorized use

You must not use the website, its hosting account, or the domains, forms, integrations, or services we set up or manage for unlawful, infringing, fraudulent, deceptive, malicious, abusive, or unauthorized purposes.

You are solely responsible for activity carried out through your business and website after purchase.

If we reasonably believe the website or a related service is being used in a way that may violate law, infringe rights, create a security threat, expose Rampfinity to legal or provider risk, or violate a hosting or technology provider’s rules, we may take the protective steps described in Section 17.

4.7 No responsibility for later changes by others

Rampfinity is not responsible for problems, claims, security issues, outages, legal issues, inaccuracies, or losses caused by changes made after delivery by you, your employees, contractors, another developer, a plugin or integration provider, or another third party.

5. Hosting and deployment

5.1 Hosting on your own account

As part of the Website Build, Rampfinity sets up hosting for the website on an account in your name, normally with Cloudflare or Netlify, using the provider’s free plan where the website qualifies.

The hosting account belongs to you, and you are the provider’s customer. The provider’s own terms, free-plan limits and availability apply to the account; they are agreed between you and the provider, not set by these Terms.

Rampfinity does not charge a hosting fee. If the website ever needs a paid plan, that charge is between you and the provider, and we will not move you to a paid plan without your approval.

5.2 Cloudflare

If your website is hosted on Cloudflare, Cloudflare is an independent third-party service provider and you are its customer.

Cloudflare’s services, free tiers, limits, policies, and availability are controlled by Cloudflare and may change.

Official Cloudflare legal terms can be reviewed at:

• Cloudflare Terms / Customer Agreements: https://www.cloudflare.com/legal/terms/
• Cloudflare Service-Specific Terms: https://www.cloudflare.com/service-specific-terms/

These links are provided for reference and may be changed by Cloudflare.

5.3 Netlify

If your website is hosted on Netlify, Netlify is an independent third-party service provider and you are its customer.

Netlify’s services, free tier, limits, policies, and availability are controlled by Netlify and may change. Netlify’s current self-serve terms state that its free usage tier is offered at Netlify’s discretion and does not include service-level commitments.

Official Netlify legal terms can be reviewed at:

• Netlify Self-Serve Subscription Agreement: https://www.netlify.com/legal/self-serve-subscription-agreement/
• Netlify Acceptable Use Policy: https://www.netlify.com/legal/acceptable-use-policy/
• Netlify Website Terms of Use: https://www.netlify.com/legal/terms-of-use/

These links are provided for reference and may be changed by Netlify.

5.4 Other hosting providers

If Cloudflare or Netlify is not suitable for a particular website, we may set up hosting with another reputable provider, again on an account in your name and with your agreement.

Any such provider may impose its own terms, acceptable-use rules, resource limits, privacy practices, or charges.

Where reasonably practicable, we will not move you to a paid third-party service without your approval.

5.5 Third-party hosting limitations

Rampfinity does not own or control Cloudflare, Netlify, or another independent hosting provider and does not guarantee that:

• a free plan will always remain available or free;
• current bandwidth, build, storage, traffic, or usage limits will remain unchanged;
• a provider will continue supporting a website or feature;
• hosting will be uninterrupted, error-free, secure, or available at all times;
• a provider will not experience an outage, cyberattack, account restriction, data loss, service degradation, policy change, or discontinuation; or
• every website will remain eligible for a free tier indefinitely.

Free hosting is not a Rampfinity service-level agreement or uptime guarantee.

To the maximum extent permitted by law, Rampfinity is not liable for a hosting-provider outage, suspension, service change, security incident, loss of data, deletion, performance issue, or other third-party failure that Rampfinity did not cause through its own breach of these Terms.

5.6 Provider rules and customer conduct

You agree not to use the website in a way that would cause Rampfinity or the website to violate the applicable hosting provider’s acceptable-use or service rules.

Because the hosting account is in your name, you are responsible for reviewing and accepting the provider’s agreement and for keeping the account in good standing, including its login and recovery details.

Where you give Rampfinity access to the account to set up, maintain or support the website, we act on your behalf and only as reasonably needed for the services you purchased.

5.7 If free hosting changes or ends

If a free service changes, ends, becomes unsuitable, exceeds provider limits, or becomes unavailable, we may recommend, or with your authorization implement, one of the following:

• migration to another suitable free provider;
• migration to a paid provider with your approval;
• changes to website functionality or deployment;
• reducing resource use; or
• another reasonable technical solution.

We will not commit you to a new paid third-party service without your approval unless you separately authorized us to do so.

Third-party charges that you approve are your responsibility.

5.8 Migration

You may move your website to another host at any time.

If you do not have an active Website Care Plan, assistance beyond providing transferable website files may be quoted separately.

If you have an active Website Care Plan, reasonable migration assistance caused by your provider’s free plan becoming unavailable is included unless the migration requires substantial redevelopment or a materially different technology stack.

6. Domains

6.1 Domain connection

If you already own a domain, we can connect it to the website if domain connection is included in your Order and you provide the required access.

You remain responsible for maintaining your domain registration unless the Website Care Plan expressly includes domain registration and renewal.

6.2 Domain included with the Website Care Plan

Where your active Website Care Plan includes a domain, we will register or renew one standard-priced .com or .ca domain identified in the Order or agreed with you in writing, subject to:

• domain availability;
• registry and registrar rules;
• any eligibility requirements;
• payment status under the Care Plan; and
• any premium, aftermarket, restoration, dispute, or special fees, which are not included unless stated in writing.

For .ca domains, you must satisfy any applicable Canadian presence and registrant requirements.

6.3 Your domain rights

A domain name is a registration right governed by the applicable registry and registrar rules; it is not owned in the same way as physical property.

Where we register a domain for you under the Care Plan, we do so for your benefit. We will not sell, assign, or intentionally transfer that domain to another customer.

We may hold or administer the domain in a Rampfinity-controlled registrar account for convenience. You may ask us to transfer administrative control or the registration to an account in your name.

6.4 Domain transfers

Rampfinity does not charge a separate labour fee merely to release or initiate transfer of a domain that we registered for you under the Care Plan.

You are responsible for any registrar, registry, renewal, transfer, or other third-party fee that applies.

Domain transfers are subject to applicable registrar and registry rules and may be delayed or temporarily prohibited by transfer locks, security reviews, validation requirements, disputes, recent registrations or transfers, registrant-information changes, or other rules outside Rampfinity’s control.

You agree to complete any confirmation or identity steps reasonably required by the registrar or registry.

6.5 When the Care Plan ends

When the Care Plan ends:

• you keep your rights in the website;
• you may request transfer of a domain we registered for you;
• Rampfinity’s obligation to pay future domain renewal fees ends when the paid Care Plan term ends; and
• future domain renewal and management become your responsibility after transfer or termination of the included domain service.

We may keep the domain in our account for up to ninety (90) days after the Care Plan ends solely to give you a reasonable opportunity to complete a transfer, but we are not required to pay for a new renewal period after the paid plan term has ended.

If a domain expires or is lost because you do not complete required transfer, verification, payment, or account steps after reasonable notice, Rampfinity is not responsible for the resulting loss, subject to applicable law.

7. Optional Website Care Plan

The Website Care Plan is optional unless your Order expressly makes it part of your purchase.

7.1 Included services

While the Care Plan is active and paid, it includes the items stated in your Order and, unless the Order says otherwise:

• reasonable monitoring of the website’s availability and core functionality;
• troubleshooting and repair of website issues such as broken pages, forms, links, certificates, or standard hosting configuration;
• reasonable assistance with issues on your hosting account;
• search-engine indexing checks and reasonable efforts to resolve technical indexing problems;
• the included domain service described in Section 6, if selected;
• up to 2 hours of small website changes per month; and
• support through kat@rampfinity.com or another support method we designate.

Examples of small changes include:

• updating text, prices, hours, phone numbers, or service areas;
• replacing or adding a reasonable number of photos;
• adding a service, project, testimonial, or review to an existing layout; and
• adding a short section to an existing page.

Unused monthly change time does not carry forward.

7.2 Response and completion targets

We currently aim to complete ordinary small-change requests within 2 business days, but this is a service target, not a guaranteed service-level agreement.

Larger requests, unclear requests, third-party dependencies, missing client content, technical complexity, or unusually high support volume may require more time.

7.3 Care Plan exclusions

Unless separately quoted, the Care Plan does not include:

• new pages or major page rebuilds;
• full redesigns or a new visual direction;
• e-commerce, booking, payment, membership, or login systems;
• custom applications, databases, or substantial integrations;
• logos, rebranding, photography, or large amounts of new copy;
• ongoing SEO campaigns, paid advertising, social-media management, or content marketing;
• accessibility audits or legal/regulatory compliance audits;
• substantial repair of changes made by you or another developer;
• work required because of unsupported or unauthorized third-party code or services;
• third-party subscriptions, paid licences, premium domains, or paid hosting; or
• work beyond the monthly included change time.

We will tell you the price before doing separately chargeable work.

7.4 Search engines

We can configure and submit the website in ways intended to support discovery by search engines, and under the Care Plan we can investigate technical indexing issues.

Search engines are independent third parties. We do not guarantee:

• that Google or another search engine will index every page;
• when indexing will occur;
• continued indexing;
• any particular search position, ranking, traffic level, lead volume, or business result.

8. Care Plan price, billing, term, and cancellation

8.1 Billing and currency

The Care Plan price and currency are stated on your Order and are billed monthly using the approved payment method unless the Order says otherwise.

Care Plan charges may be in CAD or USD, as stated on the Order. Applicable taxes are added where legally required.

8.2 Initial twelve-month term

Unless the Order says otherwise, the Care Plan has an initial minimum term of twelve (12) months beginning on the Care Plan start date.

By purchasing the Care Plan, you agree to pay the recurring monthly fees for the full initial twelve-month term.

You may give notice during the initial term that you do not want the Care Plan to continue after month 12, but cancellation does not erase fees already due for the committed initial term.

8.3 Notice to end the Care Plan after month 12

To have the Care Plan end at the conclusion of the initial twelve-month term, you must give Rampfinity cancellation notice at least thirty (30) days before the end of the initial term.

In practical terms, if you do not want the Care Plan to continue after month 12, you should notify us no later than approximately the beginning of the final month of the initial term.

Cancellation notice may be sent to kat@rampfinity.com.

If timely notice is given, the Care Plan ends at the completion of the initial twelve-month term and no month-to-month renewal begins.

8.4 Month-to-month continuation

If you do not give the required notice before the end of the initial term, the Care Plan continues month to month after month 12.

After the initial term, you may cancel the month-to-month Care Plan by giving at least thirty (30) days’ notice to kat@rampfinity.com.

You remain responsible for charges falling within the applicable notice period. After the effective cancellation date, no further recurring Care Plan fees will be charged.

Where applicable law requires a different renewal, continuation, cancellation, or notice rule that cannot validly be waived in a business-to-business contract, Rampfinity will follow that mandatory rule.

8.5 Acceptance records

Rampfinity will preserve commercially reasonable records of:

• the applicable Order;
• the Care Plan term and price presented to the customer;
• the version of these Terms presented or incorporated at acceptance; and
• the customer’s electronic acceptance or payment record.

8.6 Price changes

We will not increase the base Care Plan price during the initial twelve-month term unless:

• you agree to a scope change; or
• a new or increased third-party fee is passed through with your approval.

After the initial term, we may change the recurring Care Plan price by giving at least thirty (30) days’ notice before the new price takes effect.

8.7 Failed payments

If a Care Plan payment fails, we may retry the payment and ask you to update the payment method.

If an overdue amount is not resolved within 14 days, we may pause Care Plan work and support until the account is current.

A missed Care Plan payment does not transfer ownership of your purchased website back to Rampfinity.

However, after suspension or termination of the Care Plan, we are not required to continue Care Plan work, paid third-party services, form upgrades, or domain renewals that were included only as part of the Care Plan.

8.8 Termination or suspension by Rampfinity

We may suspend or terminate Care Plan services where you materially breach these Terms, fail to pay amounts due, engage in unlawful or abusive use, create a security risk, violate a provider requirement, or expose Rampfinity to material legal or operational risk.

Where a breach can reasonably be corrected, we may provide an opportunity to correct it. We may act immediately where reasonably necessary for security, fraud prevention, unlawful activity, third-party provider compliance, or prevention of material harm.

If Rampfinity terminates the Care Plan purely for our convenience and not because of your breach, we will waive unpaid recurring fees for the unused remainder of the committed term and refund any prepaid recurring fees covering periods after termination.

9. Third-party services, forms, and integrations

9.1 General third-party services

Websites may use services provided by hosting companies, domain registrars, form providers, Google, analytics providers, map providers, social networks, email providers, booking platforms, payment processors, security providers, or other vendors.

Those services:

• are controlled by the third party, not Rampfinity;
• may have their own terms, privacy policies, acceptable-use rules, fees, limits, and eligibility requirements;
• may change, suspend, discontinue, restrict, delete, or modify services or integrations; and
• may require you to create or maintain your own account or paid plan.

Rampfinity is not responsible for a third party’s acts, omissions, outages, security incidents, data retention, data loss, account decisions, policy changes, pricing changes, service limits, delivery failures, or discontinuation, except to the extent directly caused by Rampfinity’s own breach of these Terms and liability cannot otherwise be excluded.

9.2 Web3Forms

Rampfinity may use Web3Forms to provide contact-form functionality on static websites.

As of September 25, 2026, Web3Forms advertises a free plan that permits up to 250 form submissions per month. Web3Forms may change that limit, its pricing, its features, or its service rules.

Official Web3Forms information can be reviewed at:

• Pricing: https://web3forms.com/pricing
• Terms and Conditions: https://web3forms.com/terms
• Privacy Policy: https://web3forms.com/privacy
• Acceptable Use: https://web3forms.com/acceptable-use
• Data Processing Agreement: https://web3forms.com/dpa

These links are provided for reference and may be changed by Web3Forms.

9.3 Form limits and paid upgrades

If your website exceeds the free Web3Forms submission limit or requires a paid Web3Forms feature, you are responsible for the applicable third-party plan or fee.

Rampfinity will not knowingly enroll you in a paid Web3Forms plan at your expense without your approval.

If you do not approve a required paid upgrade, form functionality may be limited, paused, replaced with another reasonable solution, or cease working after the applicable free limit is reached.

9.4 Form delivery, leads, spam, and retention

Web forms depend on third-party infrastructure, email delivery systems, spam filters, internet connectivity, and customer inbox configuration.

Rampfinity does not guarantee that:

• every form submission will be received;
• every notification email will reach the inbox;
• a submission will not be classified as spam;
• Web3Forms or another provider will retain data for any particular period;
• form data will never be lost, delayed, corrupted, duplicated, or deleted; or
• the free form service will remain available indefinitely.

You are responsible for monitoring your business communications and, where important to your business, maintaining appropriate backups or alternative contact methods.

To the maximum extent permitted by law, Rampfinity is not liable for lost leads, missed messages, missed opportunities, lost profits, or other losses caused by a third-party form or email delivery failure that Rampfinity did not directly cause.

9.5 Configuration authority

Where you authorize us to configure or administer a third-party service for your website, you authorize us only to take actions reasonably related to the website services you purchased.

You remain responsible for the business purpose, legal basis, data collection choices, recipients, and ongoing use of information collected through the website.

10. Accounts, credentials, and security

You are responsible for:

• keeping your credentials, recovery methods, and devices secure;
• giving access only to authorized people;
• promptly revoking access for people who should no longer have it; and
• telling us promptly if you believe an account, website, domain, or credential relevant to our services has been compromised.

You authorize us to use credentials or access that you provide only to perform the services you requested.

We may require multi-factor authentication, credential changes, access restrictions, or other reasonable security measures before performing sensitive account or domain actions.

No internet-connected system can be guaranteed to be completely secure.

Unless an Order expressly states that Rampfinity is providing a backup or archival service, Rampfinity is not your long-term data backup provider. You are responsible for keeping copies of business-critical content, customer records, submissions, media, credentials, and other information you cannot afford to lose.

11. Privacy and data

11.1 Canadian and United States privacy laws

Each party is responsible for complying with privacy and data-protection laws that apply to its own collection, use, disclosure, retention, security, and processing of personal information or personal data.

Depending on the circumstances, applicable laws may include Canadian federal or provincial privacy laws and United States federal or state privacy laws.

Rampfinity’s handling of personal information for our own business purposes is also subject to our applicable privacy notice or privacy policy.

11.2 Data collected through your website

If your website collects personal information or personal data from visitors, customers, leads, employees, or other individuals, you are responsible for determining:

• what information should be collected;
• what consent or other legal basis is required;
• what privacy notices, cookie notices, disclosures, opt-out mechanisms, or terms should be displayed;
• whether analytics, advertising pixels, cookies, or similar technologies may be used;
• how long the data should be retained;
• who may access it;
• how privacy-rights requests should be received and handled; and
• whether your business is subject to a particular federal, state, provincial, territorial, sector-specific, or industry-specific privacy rule.

We will implement agreed technical website features, but we do not make your legal privacy decisions for you unless separately agreed in writing.

11.3 Customer and Rampfinity roles

To the extent applicable privacy law uses concepts such as controller, business, processor, service provider, or contractor, the parties intend that:

• you determine the purposes and means of personal-data collection through your website and act as the controller or business, as applicable; and
• when Rampfinity accesses or processes that data solely to host, maintain, troubleshoot, secure, or support your website on your instructions, Rampfinity acts in a service-provider or processor-type role to the extent applicable law recognizes that role.

This allocation does not change any legal role that applicable law assigns based on the parties’ actual activities.

11.4 Our processing of website data

Where Rampfinity has access to personal information solely to provide the services, we will use it only as reasonably necessary to:

• provide, maintain, troubleshoot, secure, or improve the contracted service;
• comply with your lawful instructions;
• comply with law; or
• protect the website, Rampfinity, you, or third parties from fraud, abuse, or security threats.

We will not intentionally sell personal information obtained solely through providing your website services.

11.5 Service providers and cross-border processing

You acknowledge that website hosting, domain, analytics, communications, security, and other technology providers may process information in Canada, the United States, or other jurisdictions in which those providers operate.

Where required, each party is responsible for providing notices, contractual safeguards, or other measures applicable to its own cross-border processing activities.

The parties will cooperate in good faith if a separate data-processing agreement or privacy addendum is reasonably required by applicable law or by an agreed enterprise customer requirement.

11.6 Security incidents

If either party becomes aware of a security incident affecting personal information that the other party is responsible for and that incident is relevant to the services, that party will provide reasonably prompt notice and reasonable cooperation, subject to applicable law, privilege, security restrictions, and the information reasonably available at the time.

12. Confidentiality

Each party may receive non-public business, technical, commercial, credential, customer, or other confidential information from the other.

The receiving party will:

• use confidential information only for the relationship and services contemplated by these Terms;
• take reasonable steps to protect it; and
• disclose it only to people or service providers who reasonably need it and are subject to appropriate confidentiality obligations.

These obligations do not apply to information that the receiving party can show:

• is or becomes public without breach of these Terms;
• was lawfully known without confidentiality restriction;
• was lawfully received from another source without confidentiality restriction; or
• was independently developed without using the other party’s confidential information.

A party may disclose confidential information where legally required, and where legally permitted will provide reasonable notice before doing so.

13. Warranties and disclaimers

13.1 Limited service commitment

Rampfinity will use commercially reasonable care in providing the specific website services expressly described in the applicable Order and these Terms.

Except for that limited commitment and any non-waivable obligation imposed by law, the website, the hosting provider’s free plan, third-party integrations, form services, templates, recommendations, and related services are provided “as is” and “as available.”

13.2 No legal, compliance, or professional warranty

Rampfinity does not warrant or certify that the website, a privacy policy, website terms, disclaimer, accessibility implementation, cookie notice, form, marketing statement, or other material is legally compliant in every jurisdiction or appropriate for your particular business.

We are not responsible for determining which laws, licences, registrations, disclosures, professional rules, privacy obligations, accessibility obligations, advertising rules, or industry requirements apply to your business.

13.3 No guarantee of business or technical results

We do not guarantee:

• sales, revenue, leads, conversions, profitability, customer acquisition, or other business results;
• search rankings, traffic, indexing, advertising performance, or discoverability;
• uninterrupted hosting, forms, domains, APIs, integrations, email delivery, or third-party services;
• that every lead or form submission will be received;
• that the website will be compatible forever with every future browser, device, platform, operating system, API, or third-party service;
• that third-party free plans will remain free or available;
• complete protection against cyberattacks, spam, fraud, malware, unauthorized access, or data loss; or
• any outcome not expressly promised in the applicable Order.

13.4 Customer verification

You acknowledge that a website may contain errors or become outdated and agree that the customer—not Rampfinity—is responsible for reviewing business information, claims, legal pages, prices, policies, and other customer-facing content before relying on or publishing it.

13.5 Implied warranties

To the maximum extent permitted by applicable law, all warranties, conditions, representations, and guarantees not expressly stated in the Order or these Terms are excluded.

Nothing in these Terms excludes a warranty, condition, right, or remedy that applicable law does not permit the parties to exclude.

14. Customer indemnity

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Rampfinity, 1000488533 ONTARIO LTD., and our directors, officers, employees, contractors, and agents from third-party claims, proceedings, investigations, demands, damages, liabilities, penalties, fines, settlements, costs, and reasonable legal fees arising out of or relating to:

• Client Materials, content, images, logos, trademarks, reviews, testimonials, or instructions you provide;
• your products, services, pricing, warranties, promotions, advertising, professional claims, or business practices;
• inaccurate, misleading, unlawful, or unsupported information on the website that you supplied, approved, or were responsible for verifying;
• privacy practices, cookies, analytics, marketing, form-data use, retention, disclosure, or communications controlled by your business;
• your failure to obtain a licence, consent, permission, registration, or legal approval required for your business or content;
• your unlawful, fraudulent, abusive, infringing, or unauthorized use of the website or services;
• your violation of a hosting, form, domain, integration, or other third-party service rule caused by your conduct or instructions;
• products or services sold, promoted, booked, requested, or otherwise connected to your business through the website;
• a claim that Client Materials or your instructions infringe another party’s intellectual-property, privacy, publicity, confidentiality, or other rights; or
• your material breach of Sections 4, 9, 10, or 11.

This indemnity does not apply to the extent a claim is finally determined to have been directly caused by Rampfinity’s own material breach of these Terms, fraud, willful misconduct, or other liability that applicable law does not permit us to exclude.

We will give you reasonable notice of an indemnified claim where practicable and reasonable cooperation in the defence. You may not settle a claim in a way that admits wrongdoing by Rampfinity or imposes an obligation on Rampfinity without our written consent.

15. Limitation of liability

To the maximum extent permitted by applicable law:

15.1 Excluded categories of loss

Rampfinity and 1000488533 ONTARIO LTD. will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, or for:

• lost profits, revenue, sales, savings, or business opportunity;
• lost or missed leads, bookings, inquiries, messages, or customers;
• reputational or goodwill loss;
• loss, corruption, deletion, or unavailability of data;
• business interruption;
• search-ranking or traffic changes;
• loss caused by inaccurate customer-supplied information;
• loss caused by a customer’s unlawful or non-compliant business activity;
• loss caused by a third-party hosting, domain, form, analytics, email, payment, API, software, or other provider; or
• loss arising from a customer’s failure to review, back up, maintain, update, or legally verify its website and business practices.

These exclusions apply even if Rampfinity was advised that such loss was possible.

15.2 Third-party services

To the maximum extent permitted by law, Rampfinity has no liability for an act or omission of Cloudflare, Netlify, Web3Forms, a domain registrar, search engine, payment processor, email provider, analytics provider, or another independent third party.

The fact that Rampfinity selected, recommended, configured, or integrated a third-party provider does not make Rampfinity the guarantor, insurer, or operator of that provider.

15.3 Aggregate liability cap

Rampfinity’s total aggregate liability arising from or relating to:

• a Website Build will not exceed the amount actually paid to Rampfinity for the affected Website Build; and
• a Website Care Plan will not exceed the Care Plan fees actually paid to Rampfinity during the twelve (12) months immediately before the event giving rise to the claim.

Amounts paid directly to a third party are not amounts paid to Rampfinity for purposes of this cap.

Where a claim relates to more than one service, the caps are not duplicated for the same loss.

15.4 Essential basis of the agreement

You acknowledge that the pricing of Rampfinity’s services—including setting up hosting without a hosting charge—reflects the allocation of risk in these Terms and that Rampfinity would not offer the services on the same terms without these disclaimers and liability limitations.

15.5 Non-waivable liability

Nothing in these Terms excludes or limits liability to the extent applicable law prohibits that exclusion or limitation.

Nothing in this Section limits your obligation to pay amounts properly due or your obligations under Section 14.

16. Events outside reasonable control

Neither party is responsible for delay or failure caused by events outside its reasonable control, including widespread internet or telecommunications outages, utility failures, cyberattacks not caused by that party’s failure to use reasonable safeguards, natural disasters, fire, flood, war, terrorism, civil unrest, labour disruptions, governmental action, or material failure of an essential third-party provider.

The affected party will make reasonable efforts to reduce the impact and resume performance.

This section does not excuse payment obligations for services already provided.

17. Security, abuse, illegal activity, and protective suspension

17.1 No general monitoring duty

Rampfinity does not assume a general duty to monitor, investigate, moderate, police, or approve the customer’s business, website content, communications, visitors, transactions, or conduct.

Our ability to access or technically administer a website does not make us the publisher, seller, merchant, professional-service provider, data controller for your business purposes, or operator of your business.

17.2 Protective action

We may temporarily restrict, disconnect, suspend, stop administering, or decline to support content or functionality where we reasonably believe action is necessary to:

• address a security risk;
• prevent unlawful, fraudulent, deceptive, abusive, infringing, or harmful use;
• respond to phishing, malware, scam, intellectual-property, privacy, or abuse allegations;
• comply with law, a court order, legal process, or regulator;
• comply with a hosting, domain, form, security, or other provider requirement;
• protect Rampfinity, the customer, another customer, a third party, or infrastructure; or
• avoid material legal, reputational, security, or operational risk.

Where reasonably possible and lawful, we will notify you of the issue and allow you to address it.

17.3 No liability for justified protective action

To the maximum extent permitted by law, Rampfinity is not liable for loss caused by a good-faith protective suspension or restriction under this Section where the action resulted from your content, conduct, instructions, suspected misuse, a third-party provider requirement, or a legal demand.

Your ownership of the website does not require Rampfinity to administer, maintain, or assist with unlawful or prohibited activity.

18. Communications and notices

Operational communications may be sent by email, text, invoice system, or another contact method you have provided for the business relationship.

Formal notices to Rampfinity under these Terms may be sent to kat@rampfinity.com. Notices to you may be sent to the most recent business email address you provided, unless an Order requires another method.

You are responsible for keeping your business contact information current.

A notice sent by email is treated as received on the next business day after sending unless the sender receives a delivery failure notice.

19. Changes to these Terms

The version of these Terms in effect when you accept an Order applies to that Order.

For an active recurring Care Plan, we may update these Terms on at least thirty (30) days’ notice for future service periods. We will not use a Terms update to increase the base price during the initial committed term except as allowed by Section 8.6.

We may make an earlier change where reasonably necessary to comply with law, address security, or reflect a mandatory third-party provider requirement. Where practicable, we will give advance notice.

If a change materially reduces an active recurring service and you do not agree to it, you may contact us before the change takes effect so the parties can address the issue in good faith.

20. Governing law, cross-border customers, and disputes

20.1 Governing law

These Terms and each Order are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules.

The fact that a customer is located in the United States does not, by itself, change the contractual governing law selected by the parties.

20.2 Mandatory local laws

Nothing in these Terms is intended to exclude, restrict, or waive a federal, state, provincial, territorial, or local law that:

• legally applies to the transaction; and
• cannot validly be excluded, restricted, or waived by a business-to-business contract.

If a mandatory law conflicts with a provision of these Terms, that law will control only to the minimum extent required for the affected customer, transaction, or jurisdiction, and the remaining Terms continue in effect.

20.3 Good-faith dispute process

Before starting formal proceedings, the parties will make reasonable good-faith efforts to resolve a dispute through authorized business representatives.

20.4 Courts and venue

Subject to Section 20.2 and any law that requires otherwise, the parties irrevocably attorn to the exclusive jurisdiction of the courts located in Ontario, Canada.

Each party waives any objection based solely on the fact that the other party is located in Canada or the United States.

Nothing in this section prevents either party from seeking urgent injunctive, protective, or equitable relief in a court with jurisdiction where reasonably necessary to protect intellectual property, confidential information, accounts, domains, data, or security.

21. General terms

21.1 Entire agreement

The applicable Order, these Terms, and any document expressly incorporated into them are the entire agreement concerning the purchased services and replace prior discussions or understandings about those services.

21.2 Order of precedence

If documents conflict, the following order applies unless the Order expressly says otherwise:

1. the applicable Order or statement of work;
2. any specifically incorporated addendum;
3. these Terms.

21.3 Amendments to an Order

A change to an individual Order must be agreed in writing by authorized representatives of both parties.

21.4 No waiver

A delay or failure to enforce a right is not a waiver of that right.

21.5 Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent legally permitted, and the remaining provisions continue in effect.

21.6 Assignment

You may transfer ownership of the delivered website as permitted by Section 3.

Neither party may assign the ongoing service agreement to another party without the other party’s consent, except that either party may assign it to a successor in connection with a merger, reorganization, sale of substantially all relevant assets, or similar transaction, provided the successor assumes the applicable obligations.

21.7 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, fiduciary, employment, or agency relationship, except for a limited authorization expressly given to administer a third-party account or domain on your behalf.

21.8 Electronic contracting

The parties agree that electronic signatures, electronic acceptance, electronic checkout records, invoices, and electronic records may be used to form, evidence, and retain the agreement to the extent permitted by applicable law in Canada and the United States.

The parties consent to doing business electronically for the commercial relationship contemplated by these Terms.

21.9 Language

The parties have requested that these Terms and related commercial documents be prepared in English, subject to any mandatory language requirement that applies and cannot be waived.

21.10 Country, state, and province information

You agree to provide accurate information about the legal name and principal business address of the customer purchasing the services. Rampfinity may rely on that information to determine invoicing, tax treatment, contractual notices, and jurisdiction-specific requirements.

If your principal place of business changes to another country, state, province, or territory during an active Care Plan, you will notify us within a reasonable period.

21.11 Survival

Sections that by their nature should continue after termination—including ownership, confidentiality, accrued payment obligations, indemnity, liability limitations, and dispute provisions—survive termination.

22. Contact

Rampfinity
1000488533 ONTARIO LTD.
Based in: Toronto, Ontario, Canada · Tacoma, Washington, USA
Email: kat@rampfinity.com
Website: https://rampfinity.com